Small case studies on decision making and problem solving

Using The Black List that ranks scripts annually based on nominations from film executives, this study shows that aggregating expert opinions helps reduce quality uncertainty and can influence high-budget production. Professional success requires the ability to contribute ideas, and receive credit for them.

6 Steps in Small Business Decision Making - Solving Business Problems

This paper explores gender differences in how men and women communicate and reward each other in team decision-making problems. We find that women are recognized less often for their contributions in male-typed domains.

Increasing evidence demonstrates that stereotyped beliefs drive key economic decisions. Stereotypes do not just affect beliefs about ability when information is scarce. In fact, stereotypes color the way information is incorporated into beliefs, perpetuating initial biases. We can forecast hurricane paths with great certainty, yet many businesses can't predict a supply chain snafu just around the corner. Yael Grushka-Cockayne says crowdsourcing can help. The study shows how knowledge about firm behavior can be modeled to better predict demand.

Firms tend to raise prices in response to higher demand, so observed relationships between price and quantity can be quite misleading. The authors provide an adjustment that can be used when price experiments or instrumental variables are not available. Is it possible for teams to communicate too frequently? Research by Ethan Bernstein and colleagues suggests that groups that meet less often may be better at problem-solving. Passengers arriving at international hubs often endure delays, especially at immigration and security.

It shows how advanced machine learning could be accessible to managers. Triumph's famous factory in Warwickshire closed up shop in , but the Indian factory remained, and these days, the motorcycles have become the country's Harley Davidson. The company struggles to meet demand in India, with a six month waiting list and a new factory being built. India's middle class has embraced the vehicle as an affordable commodity, even giving them as dowries in weddings. Background checks are an issue faced by many companies, as sensitive information is now more public than ever.

OfficeDrop is no exception, as the company scans paper into digital files, including patient records and minister sermons, most of which require trustworthy employees who can handle documents discreetly. Many companies offer quick, superficial checks, but for OfficeDrop owner Prasad Thammineni, more information was required. He found a company that would allow research to delve into a number of different sources and perform a more comprehensive search.

Other business owners offered somewhat critical opinions of Thammineni's choice, pointing out that instead of Googling to find a background check company, he should have asked his business network who they were using.

Leadership Decision Making. Leaders Will Undeniably Be

They also recommended that he take advantage of free resources, including online searches and checking out social media sites to learn more about job candidates. He asked rank and file employees to share their insight through a hotel, discovering that there was a disconnect between what was going on at the hotel and the knowledge of staff. He implemented an easy fix, creating short meetings at the start of every shift to inform employees of daily happenings so that staff could offer more to guests, improving customer loyalty, return visits, and spending.

Experts laud Aziz for differentiating the MGM grand with top quality service from the employees. Marketing is key, whether you're a multibillion dollar company, or just a guy with a cart full of creme brulee. But just doing it isn't enough: you have to market effectively.


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Curtis Kimball, the man behind the Creme Brulee Cart, put Twitter to work for him amassing thousands of followers and growing his business by allowing people to follow the cart through the online service. Kimball engages with customers and develops a personal relationship with followers online, asking for suggestions on flavors and cart locations.

Perhaps the most impressive part of this story is the fact that Kimball has no marketing budget Twitter is a free service , yet enjoys an incredibly popular status and high ratings on Yelp. You can't be everything to everyone, as Hickory Farms found out.

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Problem Solving And Decision Making - Case Studies

A company that started out with holiday gift baskets including sausage, ham, and cheese at one point had an offering of 2, different products, sprawling the company and resulting in a loss of favor with customers. Recognizing this issue, Hickory Farms streamlined itself, slashing their number of products from 2, to with more modern visuals, descriptions, and other features, including less packaging and more recycled content.

The company also overhauled their website, making it easier to shop online. Brand strategist Jennifer Woodbery believes that this was a smart move, making the most of Hickory Farms' trusted name and image with an effective rebranding of offerings. It happens all the time: good employees get a promotion, and suddenly, they're not so good anymore. Such is the case for cat shelter Paws Need Families, as Della, a cleaner turned assistant manager, then manager started arriving late, letting applications sit, and slipped on inoculations, all serious offenses.

Instead of confronting Della directly, general meetings were held, and an assistant manager was hired to compensate for Della's shortcomings.

Using Case Studies to Teach

Ultimately, Della never cleaned up her act, and was fired. Ken Blanchard, co-author of The One Minute Manager believes this situation could have been avoided with frequent meetings and support with a system of review, both of which can identify issues before they become real problems. In , Maclaren issued a recall for every stroller it had sold in the US for a decade, which came to 1 million units.

The strollers were recalled so that a cover could be installed to prevent amputation of a baby's fingers, which could happen if the baby were to be in the stroller in the wrong spot.

As a luxury brand, this incident was damaging even though it was a misuse of the product and not a defect. Experts believe that Maclaren did the right thing in the aftermath of the recall, asking for a fast track recall from the Consumer Product Safety Commission, and got out in front of the recall as it started spreading through the press, saving face and further embracing a mission of child safety. We all hope that clients will pay on time, but the fact is that most businesses have to deal with lateness at some point or another. How you deal with it can make all the difference, and this case study reveals a smart strategy.

When a client wrote to check in on the progress of work, a web developer replied that she was hesitant to work quickly for that client because she was still waiting on payments for month-old work. This immediately got the attention of the clients, who contacted her and discovered that their checks were not going to the right address. Real life lessons 1 spot the ALLY in your audience.

Case studyIs it attitude problem or the company culture? Case study on Ethnics vs good will Can hr go the extra mile to help employees in real need? Dos and dont for all Decentralisation activities. Topic for Discussion - Decision-making Process inborn skill or developed. Absconding of an employee - should i consider apology and give him 1 chance? Marketing Aimed At Professionals - Dedicated email campaign to get your organisation and products noticed.

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